Privacy Policy

In this privacy policy, Scales Northwest may be referred to as “Scales NW,” “we,” “us” or “our,” or terms of similar import, while the website user may be referred to as “user,” “you” and “your,” or terms of similar import.

We respect and are committed to protecting your privacy. That is why we have adopted this privacy policy, which lets you know how your personal information is processed and used. If you have additional questions regarding the privacy and security of collected information please contact us at 800-451-0187.

This policy applies to personal information collected, used and disclosed by Scales Northwest.

 Categories of Personal Information Collected

  1. Personal Identifiers
    1. Name
    2. Phone number
    3. Mailing address
    4. Username
    5. Email address
  2. Commercial (Business) Information
  3. Purchases
  4. Inquires
  5. Billing Information
  6. Repair Information
  7. Client Relationship Management Information
  8. Cookies


How and When Personal Information is Collected



From time to time, Scales NW may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your Internet browser from a web server and stored on your computer's hard drive. A cookie cannot read data off your computer’s hard disk or read cookie files created by other websites. Cookies do not damage your system. We use cookies to identify which areas of Scales NW’s network you have visited, so the next time you visit, those pages may be readily accessible.

We may also use cookies to help serve you online advertising messages based on previously visited web pages on our websites and Internet properties through remarketing. We may ascertain how many times you've seen a Scales NW web page or advertisement. We use this information to better personalize content, banners and promotions that you see on our website. We also use this information to advertise to you through third-party vendors, including Google®. This allows us to show you Scales NW advertisements on sites and mediums across the Internet. These third-party vendors use cookies to serve you remarketed ads based on your Scales NW website visits.

You can choose whether to accept these cookies by changing the settings of your Internet browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience on our site and other websites may be diminished and some features may not work as intended. You can also opt out of Google’s use of cookies for remarketing purposes by visiting Google’s Ad Settings.

Purpose of Collecting Personal Information

Customer Service: By collecting your personal information, Scales NW is able to better understand your customer experience and provide assistance if needed.

Marketing: Depending on your account or settings, your information may be used to send you communications such as digital marketing materials or promotions.

Eligibility: Your information may be used to determine your eligibility to receive Scales NW goods, services and offers.

Communications: We may use your information to provide you information of interest, including news and announcements, catalogs and technical bulletins.

Everyday Business Needs: Your information could be used to perform daily business functions such as processing payments, product development, website administration, analytics and reporting, or legal compliance.

Why Information is Shared and with Whom

Any personal or individual information you provide to Scales NW is held or shared only by Scales NW, its associated companies or its representatives and agents who are acting on our behalf with regard to your activity.

We do not rent, sell or exchange mailing lists or responses of individual visitors to or with any other unaffiliated third parties. We respect the information you provide to us and treat it carefully. Scales NW will disclose personal information and/or your IP address when required by law or in the good faith belief that such action is necessary.

Scales NW uses reasonable precautions to secure any information disclosed to us. Scales NW reserves the right to transfer all such information in connection with the sale of all or part of Scales NW capital stock or assets. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. We are not responsible for such third-party privacy policies or how they use information about their users.

Your Rights to Your Personal Information

You have the right to know what information is collected, used or shared; you can request a list of your personal information that we have on file from the past 12 months

Free of charge, with a response guaranteed within 45 days

You have the right to request that information be corrected or deleted

You have the right to object to our processing of your information; we are still able to send updates about your account

Changes to Privacy Policy

Scales NW can make changes to the privacy policy at any time

Changes will be posted on this page; if you continue to use our services, you are agreeing to the most recent version of the policy

If changes are significant, we may provide a more prominent notice or request consent, as required by law

Contact Us

If you have any questions about this policy, please contact Scales Northwest at 800-451-0187 or [email protected].